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Civicall TR™ Civicall Transit Version
Municipal Transit Authorities also have their own special citizen support needs. For our transit version of Civicall we have added additional database fields for routes, vehicle numbers and drivers, enabling management to monitor the performance of all components of their operation.
In particular, management can:
- Track all comments and complaints from tourists as well as residents.
- Maintain an audit trail of all rider complaints and other citizen input. This audit trail cannot be edited by users and can be used in legal or administrative proceedings.
- Discriminate between problems caused by driver behavior, vehicle failure, and/or suboptimal routing.