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Reporting and Performance Package
One of Civicall’s most powerful advantages is in the amount of information that managers and users can obtain. Your initial installation of Civicall™ will include fifteen (15) standard reports. These reports were designed based on extensive input from customers over the years. In addition, we can easily produce additional reports based on your particular needs and specifications.
For example, Civicall™ provides you detailed and summary information listing:
Use the buttons to the right to view sample reports.
- The number of calls received
- -By issue/request type
- -By department
- -By time frame
- -By address
- -By individual caller
- Mean time to respond/complete a request
- Current action items
- Most frequently cited issues
- Most frequent callers