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How Civicallô Works:

The Citizen calls in to discuss their issue with a city/county employee or enters the information into Civicall through its citizen interface.

If the citizen calls, the city/county employee enters the information into Civicall and uses Civicallís Expert Advisor to identify critical questions to ask and inform the citizen of any relevant information.

Civicall automatically notifies the appropriate department (and any other designated personnel) via email. Departments can use Civicall to assign tasks to staff members and work crews. When email addresses are provided, Civicall can notify the citizen of the status of their request at every stage.

Civicall tracks all actions through to completion, keeping both managers and citizens informed.

Finally, Civicallís powerful standard and custom reports allow managers and council members to track activities, identify problem areas, and highlight exceptional performance.

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